Returns and Refunds

Returns:

Please note: ALL SALES ARE FINAL. Due to the unique properties of each item, we cannot accept returns. If there is anything wrong with your order, please contact us immediately at Toriinfinityinfo@gmail.com, and we will respond as soon as possible to resolve your  issue.

Explanation:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us as soon as possible  if you have questions or concerns about your specific item(s).

Please remember that during transit weather and climate change could affect the consistency of your items, so please do not leave any items outside once delivered because there is a possibility of melting.

Refunds:

We do not give refunds but will happily replace any items that have been damaged in transit. Please inspect your order upon receipt  and contact us immediately if the item is damaged or if you have received the wrong items. Please make sure to attach a photo of the damaged item in the email, so that we can evaluate the issue and resolve it.

Thank you so much for understanding!